Help Centre
Frequently Asked Questions
Everything you need to know about our products, shipping, and returns.
Questions
Frequently Asked
Orders are processed within 1–2 business days. Standard delivery arrives in 3–5 business days, and shipping is free on all orders over $75.
Absolutely. Every shade and formula is developed and tested on a wide range of deep and medium skin tones so the finish stays true — never ashy, never flat.
Unopened products can be returned within 30 days of delivery for a full refund. Contact our team and we will send you a prepaid label.
Yes. We never test on animals and we never work with suppliers who do. Luxury should always have a conscience.
Match the shade to your jawline in natural daylight, and choose the undertone — warm, cool, or neutral — that matches the veins on your inner wrist. If you're between shades, size up: our formula sheers out beautifully.
Yes. International rates and delivery estimates are calculated at checkout based on your destination. Duties and taxes may apply on arrival.
The majority of our range is vegan. Any product containing beeswax or other animal-derived ingredients is clearly labelled on its product page.
You will receive a confirmation email with a tracking number as soon as your parcel leaves our studio. Tracking updates typically appear within 24 hours.